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Contract identification via e.g. order ID, sales order ID, invoice ID

Ihr Your contractual partner:
BIONIS Group
Inh. Christos Goutsios
Dessauer Str. 48
70376 Stuttgart
Tel.: 0711 - 3156039
Fax: 0711 - 3156137
E-Mail: info@bionis.de

Conclusion of contract
The contract between the customer and BIONIS Group is concluded by the shipment of the goods. The supply of goods is limited to the available stock. BIONIS reserves the right to exchange the goods with goods of at least equal value, if this is reasonable for the customer.

Non-execution of the offer
In case of spelling and calculation mistakes as well as errors in the website, BIONIS Group is not obliged to accept the offer and to execute the order.

Delivery
The shipment of each order is usually carried out within 2 working days after receipt of payment via UPS or via another parcel service provider.

Payment/ Shipping costs
The customer can pay in advance, cash on delivery and by credit card (in preparation).
In case of cash on delivery an additional fee of 7,50 EUR will be charged.
Ordering against invoice is only permitted with the express prior consent of BIONIS.
The shipping costs for orders up to 89,00 EUR within Germany are 9,90 EUR per parcel with a maximum possible weight of 31,5 KG.
From an order value of 89,00 EUR the shipment of a parcel within Germany is at our expense.

PLEASE NOTE – We must unfortunately point out: Direct debit fraud is equated in case law with check fraud and is punished accordingly. This applies both to deliberately giving a false account number and to pretending to be able to pay us.

Any fraud or attempted fraud will be reported to the police.
In the event of a return debit note for which the customer is responsible, a processing fee of 12.50 EUR per return debit note will be charged.

Prices
All prices are end customer prices in Euro, including the legal value added tax and plus possible shipping costs. The prices in the store are current at the time of the order.

Right of withdrawal
See separate right of withdrawal and withdrawal form
 
Warranty
The customer must immediately claim and report any defects in the delivered goods upon delivery. In case of justified defects, a replacement delivery or a price reduction will be made at the discretion of BIONIS Group. If a price reduction or a replacement delivery is not possible or if the replacement delivery is delayed, the customer can withdraw from the contract altogether.
In case of withdrawal, the customer is obliged to return the goods in full.
BIONIS is only liable for damages to the goods themselves. Further claims of the customer - for whatever legal reason - are excluded.
Warranty exists in all other respects according to the regulations of the sales law. Liability for consequential damages is excluded.
BIONIS asks for understanding that with old wines no warranty for the present condition can be given. Olive oils, which were bought at an earlier time and have exceeded the expiration date, are not complaintable. In case of improper storage by the customer, BIONIS assumes no liability.

Privacy
see under privacy and data protection

Participation in consumer arbitration
In the event of legal conflicts with consumers (§ 13 BGB), the BIONIS Group declares its willingness to participate in consumer arbitration proceedings in accordance with the Consumer Dispute Settlement Act.

The consumer arbitration board responsible for BIONIS Group is the
General Consumer Arbitration Board of the Center for Arbitration e.V.
Straßburger Straße 8,
77694 Kehl am Rhein
Telephone 07851 / 795 79 40
Fax 07851 / 795 79 41
E-mail: mail@verbraucher-schlichter.de
Website: www.verbraucher-schlichter.de
EU online dispute resolution


Jurisdiction and applicable law
In case of disagreements and legal disputes German law is exclusively applicable. The place of jurisdiction for commercial customers is Stuttgart.

Protection of minors
We do not sell alcoholic beverages to persons under 18 years of age.
The customer assures with the sending of the order that he is at least 18 years of age and is therefore entitled to buy wines and spirits in our online store.
In the case of first-time orders and new customers, BIONIS will check the age before delivering the order.

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Company BIONIS Group, Inh. Christos Goutsios, Dessauer Str. 48, 70376 Stuttgart, Phone number: 0711-3156039, Fax number: 0711-3156137, E-mail address: info@bionis.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You can also send the model withdrawal form or another clear declaration under: Sample revocation form electronically fill out and submit. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
 Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

    The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.